Answers from us, day and night
Get stuck at 2am and you are not waiting until morning. Pavern's own live chat answers with AI first and escalates to a person the moment the AI cannot help, whether you are signed in or still just looking around.
The Problem
Customers ask 'how to reset my password' or 'what's in the packages' every day. Answering each one by hand eats team time; unanswered messages create dissatisfaction.
The Pavern Solution
In Pavern Live Support, when a customer types their first message, the AI assistant (Pavern Co-Pilot) replies instantly using the knowledge base. Topics it can't answer, or anything the customer escalates with 'Talk to an Agent', get routed to the team. The customer continues with both AI and human in one stream.
How it works inside Pavern
Step-by-step user guide.
Auto-setup
No configuration needed. When the site opens, the chat bubble already appears in the bottom-right corner. Both guests and members can click to start chatting.
AI tries first
When the customer types a message, Pavern AI replies immediately from the knowledge base (Pavern features, issues, solutions). Password reset, account linking, billing inquiry: the AI handles these.
Escalate to a human if needed
The customer can hit 'Talk to an Agent', or the AI auto-escalates when uncertain. An instant notification drops to the admin panel.
Right ticket to the admin panel
From /panel/support, view all pending chats; the AI's earlier replies are logged in history, so you understand the customer's question clearly and reply.
Ready to try this feature?
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