Answers from us, day and night
Get stuck at 2am and you are not waiting until morning. Pavern's own live chat answers with AI first and escalates to a person the moment the AI cannot help, whether you are signed in or still just looking around.
The problem
Stuck on a password reset or unsure what a plan includes? Waiting a day for an email reply stalls your work.
The Pavern solution
Open the chat bubble and Pavern AI answers from our knowledge base right away. Anything it can't solve, or anything you escalate with “Talk to an agent”, goes to the Pavern support team in the same conversation.
How it works inside Pavern
Step-by-step user guide.
Auto-setup
No configuration needed. When the site opens, the chat bubble already appears in the bottom-right corner. Both guests and members can click to start chatting.
AI tries first
When the customer types a message, Pavern AI replies immediately from the knowledge base (Pavern features, issues, solutions). Password reset, account linking, billing inquiry: the AI handles these.
A person when you need one
Tap “Talk to an agent”, or the AI hands over on its own when it is unsure. Our support team is notified instantly.
No need to repeat yourself
Our team sees the AI's earlier replies, so they pick up where it left off and answer in the same chat.
Ready to try this feature?
Start risk-free with our 5-day money-back guarantee.